Please contact Mick Jones at (800) 444-6693 for all warranty related issues on boilers and parts.

ZHONGYUAN warrants all equipment manufactured by it and bearing its nameplate to be free from defects in workmanship and material, under normal use and service within one year from the date the equipment is first placed in use for any purpose, temporary or otherwise, or eighteen (18) months from the date of shipment, whichever shall be less. Except where a different expressed written warranty has been issued, no warranty of any kind, express or implied, is extended by ZHONGYUAN to any person or persons other than its direct buyer.

ZHONGYUAN shall have no responsibility for the performance of any product sold by it under conditions varying materially from those under which such product is usually tested under existing industry standards, nor for any damage to the product from abrasion, erosion, corrosion, deterioration or the like due to abnormal temperatures or the influences of foreign matter or energy, nor for the design or operation of any system of which any such product may be made a part or for the suitability of any such product for any particular application. ZHONGYUAN shall not be liable for any cost or expense, including without limitation, labor expense, in connection with the removal or replacement of alleged defective equipment or any part or portion thereof, nor for incidental or consequential damages of any kind. Any substitution of parts not of ZHONGYUAN’s manufacture or not authorized by ZHONGYUAN, or any modification, tampering, or manipulation of ZHONGYUAN’s product shall void any and all warranties. Alteration of any parts without express written permission of ZHONGYUAN for a purpose other than that intended shall void any and all warranties.

The foregoing warranties shall not apply to products or parts not manufactured by ZHONGYUAN.
There are no express or implied warranties which extend beyond those contained herein.

NOTE: All new boilers must be boiled out or ZHONGYUAN Boiler Works will void the warranty.

NOTE: WARRANTY VALIDATION: Field start-up report must be completed, dated and signed then returned to ZHONGYUAN Boiler Works, 3524 E. Fourth Ave., Hutchinson, KS 67501, ATTN: Sales Secretary to validate warranty. This must be done within 45 days following startup.